FAQ & Policies


To ensure we are sending out the Highest Quality Product, We take our time making sure everything you receive is as close to perfect as we can get it! Due to Supply Chain Issues, Turnaround times may vary, but will stay updated within this section. Turnaround Times could potentially be quicker if the material of the items ordered are in stock. Please note these times do not include shipping time, Holidays, or weekends. 

Tumblers & Pens // 6-8 Weeks ( Could be sooner but this is standard)

Ready To Ship // 10-14 Days (All RTS are left without a final coat so you are able to personalize)



Included in your Tumbler you purchase, will be a care card. Please read them & follow as instructed. Also posted below.

  • Do not soak. Soaking your tumbler can lead to the Epoxy Seal breaking  and ruining the artwork.
  • Please DO NOT use Dishwasher or Microwave.
  • Do not leave in direct sunlight for long periods of time. Although we use high quality epoxy with 500* heat resistance and UV protection, long term exposure to UV rays can damage/fade your cup design. This can also cause premature yellowing of the epoxy.
  • Avoid dropping or rough handling of products. The last thing you want is a ruined item.


All sales are final. We do not allow returns, refunds or exchanges. All items are custom made to order, and that prohibits us from being able to re-sell your items. If there is a mistake that was made on MY end, I will take credit for the mistake and allow the return and replace it with the corrected Item. We do our best to ensure you have a high quality product you love before it leaves our hands, but I am Human, and i do make an occasional mistake.



All Items are shipped via USPS Priority Mail. Once the item has a shipping label created you will receive an email with tracking. Please allow 2-7 business days for delivery. All priority mail will include insurance to cover your purchase. This is to cover any damages incurred by the postal service. This does not cover stolen/misdelivered items.